Remote Support Pricing
Introducing NEW flat rate pricing!

March of 2007 is our five year anniversary; and if we have learned anything in that time, it is that our customers want to know how much we are going to cost them when we come to their house or place of business. That is why, after trying several different price structures, we have settled on flat rate prices for top-notch services.

Another change we are making in our prices is that our rates are the same whether we come to your place of business or your residence.

With Remote Support and your required permission, we can work on your system and or network through the internet. It is just another one of the great services that Karl Frank Jr. Computers offers.

Remote Support Pricing:

(Click Here for On-Site Support Pricing)

Internet Connection Help	Price
Wireless Network Diagnostic and Repair Having problems with your wireless network? We'll connect to your computer online or help over the phone. The service includes: Diagnosis to discover the cause of the problem Troubleshoot and repair your network connection	$99
Internet Service Troubleshooting Are you having problems connecting with your current high-speed or dial-up service? Call 314-892-7200. Having problems with your wireless network? We'll connect to your computer online or help over the phone at 314-892-7200. The service includes: Diagnose what is causing the issue Help you get back on-line ISP not included.	$99

Needed Computer Help	Price
Operating System Repair with Online Diagnostic Find out what's wrong with your computer and get it fixed. The service includes: Online diagnosis to discover the cause of crashes, lockups or unusual PC slowness Service to fix the issue - includes virus and spyware removal	$99
Software Troubleshooting with Online Diagnostic Get help with your productivity software issues online or over the phone. The service includes: Help repairing, troubleshooting, or installing one software title (Word, Excel, Quicken, Photoshop, Outlook) Help properly configuring the software setting Working high-speed internet connection required. Service excludes operating system installation. Software not included.	$79

Prevent Computer Probelms	Price
Set up Automatic Maintenance KFJ Consultants will securely log in to your system and set up a routine (but very important) maintenance schedule. This maintenance includes the set up of your Disk Defragmenter, Chkdsk and a third party junk file cleaner.	$49
Computer Optimization Your computer, just like your car, is a finely tuned machine that needs regular maintenance to keep it running and in good working order. A Computer Optimization service is a good thing you can do to preserve the health of your PC. A good rule of thumb is to have your system Optimized every six months. The service includes: Adjustment your computer's system settings for a faster and smoother performance Update your PC with the most recent updates to guard against security threats Hard drive data clean up	$49
Wireless Network Security Did you know that 80% of wireless networks are not secure? How secure is your network? Call 314-892-7200 and Karl can check the security of your existing Wireless Network using your high-speed internet connection. The service includes: Check if encryption is enabled Check to see if your SSID is enabled Examine the PC for file sharing programs Check to see if the firewall is enabled We'll secure it and network one PC. Hardware not included. Working high-speed internet connection required. For existing networks only.	$49
PC Safety Check Online safety begins with you, know what's happening on your PC. Although the internet represents technological innovation, it can also harbor potential risks. But with careful use and awareness, every family can take advantage of the benefits of online education and entertainment, while minimizing the risks. The service includes: Check for AV and AS software and if it is up to date and is there a firewall in use. Check for the current Window Patches Examine the PC for file sharing programs - Kids often use these programs to download and share free music. This can pose several problems as it violates copyright laws and could render you responsible for these actions. Also your information and data could be in a shared location, meaning others can download it through these programs. View the history of visited websites - Steer clear of websites of ill repute — these are a haven for malicious and annoying intruders IM Check - Suggestive names can attract unwanted attention. Do not use last names in children's and teen's email addresses or screen names Search of MySpace and Google for personal Info Give suggestion on how to improve your safety online	$49

Other Services	Price
Online Diagnostic Karl will get to the heart of the matter and root out the problem through a series of system checks and diagnostics.	$29

Click here for the Terms of Service.